❓ FAQs
📩 Contact & Support
How can I contact My Eon Care?
You can email us at support@myeoncare.com, and our customer service team will be happy to assist you! We aim to respond within 24 hours.
🚚 Shipping & Delivery
Do you ship worldwide?
✅ Yes! We ship globally.
Where do you ship from?
We ship from USA, Turkey, and China.
When will my order be processed?
Orders are processed between Monday and Friday (excluding weekends and holidays). Please allow 1-3 business days for processing before your order is shipped.
How long will it take to receive my order?
- Standard shipping: 1-2 weeks (within most regions)
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International shipping: 2-4 weeks (outside of USA)
🚀 Please note that high demand or holidays may cause slight delays.
What if I don’t receive my order?
If you haven’t received your order within 30 days after shipping, you are eligible for a full refund. Just reach out to us at support@myeoncare.com.
🛒 Orders & Payments
Can I change or cancel my order?
As we process orders quickly, changes or cancellations must be requested within 12 hours of purchase. After this time, we cannot modify the order, but you can return it for a full refund after receiving it.
What payment methods do you accept?
We currently accept PayPal.
💰 Refunds & Returns
How do I return an item?
Simply email us at support@myeoncare.com with your order details, and we’ll guide you through the return process.
What if I received a defective, incorrect, or damaged item?
We’re sorry for the inconvenience! Please email us at support@myeoncare.com with:
✔ Your order number
✔ Photos of the item(s) and packaging
We’ll resolve your issue as soon as possible!
When will I receive my refund?
Refunds will be processed within 7-10 business days after receiving your returned item or cancellation request. If you paid by credit/debit card, processing times may vary depending on your bank.
💲 Customs & Taxes
Will I be charged customs or taxes?
Our prices do not include taxes or customs fees. Depending on your country’s regulations, import duties or taxes may apply upon delivery. These charges are determined by your local customs office and must be covered by the customer.