🙋Frequently Asked Questions

📩 Contact & Support

How can I contact MyEonCare?
Email us at support@myeoncare.com. Our team replies within 24 hours.

🚚 Shipping & Delivery

Do you ship worldwide?
✅ Yes, we ship globally.

Where do you ship from?
Orders dispatch from USA, Turkey, and China.

When will my order be processed?
Monday–Friday (excluding holidays). Please allow 1-3 business days for processing.

How long will delivery take?
• Standard shipping: 1-2 weeks (most regions)
• International: 2-4 weeks (outside USA)
High demand or holidays may cause slight delays.

What if I don’t receive my order?
If 30 days have passed since shipping, email us for a full refund.

🛒 Orders & Payments

Can I change or cancel my order?
Requests must be made within 12 hours of purchase.

What payment methods do you accept?
Currently Credit Cards, PayPal, Crypto.

💰 Refunds & Returns

How do I return an item?
Email support@myeoncare.com with your order details for instructions.

Defective, incorrect, or damaged item?
Email us with your order number and photos; we’ll resolve it ASAP.

When will I receive my refund?
Refunds process within 7-10 business days after we receive your return.

💲 Customs & Taxes

Will I be charged customs or taxes?
Prices exclude duties/taxes. Local customs may apply fees upon delivery—these are the customer’s responsibility.